Delivery Policy

MOSQUITO Delivery & Returns Policy (Online Orders Only)

We aim to make your online shopping experience as smooth as possible. Please read the following information carefully before placing your order.

 

 

UK Standard Delivery

  • Delivery time: 3–5 working days (may be longer during busy periods)

  • Cost: Free on orders over £100

  • Orders under £100 are charged at £3.99

 

 

UK Next Day Delivery

  • Cost: £5.99

  • Orders must be placed before 1pm Monday–Friday to qualify

  • Orders placed after 1pm or on weekends will be processed the next working day

 

 

International Shipping

  • We ship worldwide — shipping charges will be calculated at checkout

  • Customers are responsible for all customs charges, import duties, and taxes

  • These charges also apply if you are returning an item from outside the UK

 

 

Returns & Exchanges

Returning Items for a Refund

If you are not fully satisfied with your online purchase, you have 14 days from the date of receipt to return your item(s).
 To qualify for a refund:

  • Items must be unused and in original condition

  • All tags and labels must remain attached

Once received and inspected, we will process your refund. Please allow up to 7 working days for the amount to appear in your account.

 

 

Returning Items for an Exchange

We accept exchanges for clothing items if:

  • They are unworn

  • All tags and labels are attached

If the replacement item costs less than your original purchase, we will issue a store credit note valid for 12 months.
 You must complete our Returns Form to process an exchange.

 

 

Returning Faulty Items

If you believe your item is faulty:

  1. Contact us with your name, order date, and details of the fault

  2. State whether you would like a repair, exchange, or refund

Refunds for faulty goods can only be issued once the manufacturer or supplier confirms the defect. Please allow up to 2 weeks for assessment.

 

 

Incorrect Items Received

If you receive the wrong item, please contact us immediately to arrange a replacement.
 Until we receive your return, the goods remain your responsibility.

 

 

Condition of Returned Items

When trying on clothing:

  • Do not remove tags or labels

  • Avoid make-up, perfume, aftershave, or deodorant that could mark or scent the garment

  • Footwear must be returned in its original, undamaged packaging

We cannot accept returns if these conditions are not met. This policy does not affect your statutory rights.

 

 

Postage Costs for Returns

  • Customers are responsible for return postage costs unless the item was sent in error

  • Original delivery charges are non-refundable unless we made a mistake with your order

  • You may return items in person to our store free of charge

 

 

Return Address
 MOSQUITO
 Unit 1, Harrington Street
 Liverpool, United Kingdom
 L2 6RE